Apr 30, 2014  Security>Menu>toolbox>enter the Vivint code/2gig code as shown above>user management If you currently have a 2gig, or any branded 2GIG panel, especially if it is a apx/vivint branded one, and it is using the default, then change your installer code!

I just made a huge boo boo We just bought this house and it already had Vivint installed with a bunch of door sensors installed. Well I found the dealer installation code or whatever and I did a factory reset trying to re-do the whole system myself. Here’s the problem, I didn’t remove the sensors first. Now I can’t add or delete them.

I can’t get into system configuration right now because I’m waiting on surety to ship out the new cell modem so of course I’ll have to do the Q44/45 reset. Now my question, what can I do to fix this?

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Are the embedded door and stick on door sensors z-wave devices or are they something totally different? Do I have to be in system configuration to be able to add them again? I read you can add them manually with the serial number or something, but I saw that had to be done in the system configuration menu. If your ordered service with the new module, then once your order is processed and your new account is created you’ll get instructions with your tracking information. This includes direction on after the. (This probably means updating your firmware as well as part of the module install process, so that its compatible with the new cellular module.) That will complete a push that will reset your Q44 and Q45, so you’ll have access to. If you’ve lost programming for your sensors, they will need to be re-learned in.

Door, window and motion detectors are something different than z-wave. Generally the process is fairly simple. If you have questions on specific sensors, please feel free to ask, but perhaps is a good starting point for what the process will look like. Appreciate the quick response. I guess I didn’t do a “real” factory reset. I reset the controller, but I still cannot get into the system configuration menu due to the Q44/45 stuff. And it still uses the Vivint installer code (2203 or whatever it is).

We will see soon enough. Boy am I excited to get this going, hurry up and ship my stuff! I’m aching over here haha. I called Vivint begging them to go ahead and reset the Q44/45 so I could set it all back up but because it isn’t my account and it was already disabled so they wouldn’t do anything with it. It’s a shame they didn’t unlock the cell chip, but whatever, a brand new one should be on it’s way very soon. The first obvious step would be to try to factory reset your panel. The problem is, if the programming has reset your password, I’m sure all of the programming has been reset and from what I understand your programing will now also block a factory reset.

Next would be disarming remotely, but obviously that’s problematic because normally in order to get your panel talking to your back-end account, you’d run a cell phone test, which the current armed status won’t allow. One option that might work, could be to set up the panel with a new module and attach it to service, and after installing the module, set off the alarm (highly unpleasant, I know) which may be enough to trigger the connection process between ADC and your panel, after which, you can disarm remotely. Then you’d run a cell phone test, to ensure the commands come through to reset your programming. If you try this and you have Central Station monitoring, be sure you’ve got it on test mode or you’re ready to answer the phone when the central station calls.